Essay About Southwest Airlines

Customers purchase from businesses for a variety of reasons. Southwest's customer satisfaction is excellent, their flexibility in changing or canceling flights has always been exceptional, and they offer complimentary checked bags on every journey. Empathy, love, and humor are valued beyond all else at Southwest Airlines. They're famous for their inventiveness and hilarious safety alerts.

Southwest's commitment to employee satisfaction has resulted in exceptional financial outcomes, no layoffs or furloughs in 44 years, the lowest amount of customer complaints in the industry, 85 percent of employees saying they're glad to work for Southwest, and no layoffs or furloughs ever.

Customers return even when rates climb because the whole Southwest team, from flight attendants to customer service representatives, is dedicated to providing a positive customer experience. Once a corporation is able to develop this kind of emotional bond with its customers, it can begin to reimagine the company-customer relationship.

Cultural Blitzes are unplanned events arranged by a group of employees to show their appreciation for flight crews. It comprises giving out treats and offering good wishes for the coming day. One of the surprises is the cleaning of the plane between flights, which is generally the responsibility of the flight attendants.

Managers serve as coaches at Southwest. While the industry has lowered the number of middle managers, Southwest has increased the number of middle managers. Southwest Airlines requires its employees to operate as if they are the owners of the company. As a result, the leadership is open and transparent.